Quick fixes for the problems people run into most. If yours is not here, contact us and include the task or page you were on.
Try a broader location (a state instead of a few ZIP codes) or a simpler keyword in the singular, for example dentist rather than best dental clinics. Pick a suggestion from the keyword list when one fits.
Search only shows businesses you have already collected. If you have not run a task for that business type and place yet, choose Create task. If you have, check the Collected search menu and your filters: Clear them and search again.
The page needs enough credits for the task. Add prepaid credits on Billing, or save a card and turn on auto top-up. In an organization, an owner must add funds, and the task must be within the team's spending limits.
Large tasks run many searches and can take a while. Awaiting review and Queued mean it has not started yet; nothing is needed from you. If the status has not changed for a long time, contact us with the task name.
Open the task to read the error, then contact us. If it failed on our side, we will run it again or credit your balance.
The estimate is a forecast. When the task finishes, the final cost is set by the businesses actually collected, so you pay less and the difference returns to your balance. See Follow a task and its cost.
Emails are found on the business's own website, so a business without a website, or one that publishes no address, has none. Filter on Has email before exporting, or use Research for the businesses that matter most.
Credits are added when Stripe confirms the payment. Card payments are usually quick; bank payments can take longer. Reload Billing. If the payment shows in your bank but not on Billing after a day, contact us with the date and amount.
Small businesses often publish no names. Add the business's city and website to be sure the right business is searched, or try another role. A lookup that fails or finds no source is refunded automatically.
Make sure your email address is confirmed: use Resend email confirmation on the sign-in page. If you registered with Google, use the Google button. Otherwise reset your password with Forgot password?. See Password, email and connected apps.
An invitation works once, only for the invited email address, and expires after 14 days. Sign in with the invited address, or ask an owner for a new invitation. An account can be in one organization at a time.