Every task you create is listed on Tasks. Choose Details to open its page, which shows its progress live, the searches it runs and what it cost.
Task statuses
| Status | What it means |
|---|---|
| Awaiting review | The task was created and is waiting to be scheduled or reviewed. Nothing is needed from you. |
| Queued | The task is in line and starts shortly. |
| Running | The searches are running and the data from your pack is being added. The page shows each step as it completes. |
| Complete | Everything is collected. Choose Open results to see the businesses. |
| Failed | Something went wrong. The task page shows the error. Contact us and we will look into it. |
| Cancelled | The task was stopped before it finished. |
The progress box updates by itself while the task runs. If it says Live updates are temporarily unavailable, it reconnects automatically; you can also reload the page. A large task can take a while; you can close the page and come back later.
What you are charged
- When you create the task: the estimated price is charged to your balance.
- When it finishes: the final cost is set by the number of unique businesses actually collected, at the prices of the day you created it. If fewer businesses were found than estimated, the difference goes back to your balance. If more were found, the extra businesses are charged at the same prices.
- The final cost is never below the minimum that covers the task's searches.
The task page shows the Charged so far and the Final cost, and every charge and return is listed on Billing. Failed and cancelled tasks are not settled this way; contact us if one of yours needs a look.
Filter the task list
If you belong to an organization, the Tasks page shows the whole team's tasks. Use Only mine to see just yours; each task shows who ordered it.